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In order to contact us, please use the form below to send us an email.



    Please Note: Our support hours are MondayFriday between 09:00 and 18:00 GMT+8.

    A response over the weekend is not guaranteed.

    Please allow adequate time for response to your inquiry.

    Call center

    Dear customer,

    Incoming calls are dedicated to technical questions about our products or questions pertaining to payment

    For order status information, please use the form via the “send us a message” tab.

    Choose your country

    UK & Portugal (GMT-0)

    UK & Portugal :
    We are open from Monday to Friday,
    you may call us from 7am to 9am (from 07:00 to 09:00)

    +62 896 0272 0116

    France, Spain, Italy, Germany, etc (GMT+1)

    France, Spain, Italy, Germany, etc:
    We are open from Monday to Friday,
    you may call us from 8am to 10am (from 08:00 to 10:00)

    +62 896 0272 0116

    Western Russia (GMT+3)

    We are open from Monday to Friday,
    you may call us from 10am to 12pm (from10:00 to 12:00)

    +62 896 0272 0116

    Western Australia, Singapore, Hong Kong, Philippines (GMT+8)

    Western Australia, Singapore, Hong Kong, Philippines:
    We are open from Monday to Friday,
    you may call us from 9am to 12pm (from 09:00 to 12:00)

    +62 896 0272 0116

    Japan (GMT+9)

    Japan :
    We are open from Monday to Friday,
    you may call us from 10am to 1pm(from 10:00 to 13:00)

    +62 896 0272 0116

    Eastern Australia (GMT+11)

    Eastern Australia :
    We are open from Monday to Friday,
    you may call us from 11am to 4pm (from 11:00 to 16:00)

    +62 896 0272 0116

    Hawaii, New Zealand (GMT-10, GMT-11)

    Hawaii, New Zealand :
    We are open from Monday to Friday,
    you may call us from 2pm to 6pm (from 14:00 to 18:00)

    +62 896 0272 01168

    US West Coast (GMT-7)

    US West Coast :
    We are open from Monday to Friday,
    you may call us from 5pm to 10pm (from 17:00 to 22:00)

    +62 896 0272 0116

    Brazil (GMT-3)

    Brazil :
    We are open from Monday to Friday,

    you may call us

    • from 7am to 9am (from 07:00 to 09:00)
    • from 12am to 2am (from 00:00 to 02:00)

    +62 896 0272 0116

    US East Coast (GMT-4)

    US East Coast:
    We are open from Monday to Friday,
    you may call us from 8pm to 12am (from 08:00 to 12:00)

    +62 896 0272 0116