In order to contact us, please use the form to send us an email, using the available contact form. We will respond as soon as possible!
Please Note: Our support hours are Monday – Friday between 09:00 and 18:00 GMT+8.
A response over the weekend is not guaranteed.
Please allow adequate time for response to your inquiry.
Call center
Dear customer,
Incoming calls are dedicated to technical questions about our products or questions pertaining to payment.
For order status information, please use the form via the “send us a message” tab.
UK & Portugal
We are open from Monday to Friday, you may call us from 7am to 9am (from 07:00 to 09:00)
France, Spain, Italy, Germany, etc:
We are open from Monday to Friday, you may call us from 8am to 10am (from 08:00 to 10:00)
Western Russia
We are open from Monday to Friday, you may call us from 10am to 12pm (from10:00 to 12:00)
Western Australia, Singapore, Hong Kong, Philippines
We are open from Monday to Friday, you may call us from 9am to 12pm (from 09:00 to 12:00)
Japan
We are open from Monday to Friday, you may call us from 10am to 1pm(from 10:00 to 13:00)
Eastern Australia
We are open from Monday to Friday, you may call us from 11am to 4pm (from 11:00 to 16:00)
Hawaii, New Zealand
We are open from Monday to Friday, you may call us from 2pm to 6pm (from 14:00 to 18:00)
US West Coast
We are open from Monday to Friday, you may call us from 5pm to 10pm (from 17:00 to 22:00)
Brazil
We are open from Monday to Friday, you may call us from 7am to 9am (from 07:00 to 09:00) from 12am to 2am (from 00:00 to 02:00)
US East Coast
We are open from Monday to Friday, you may call us from 8pm to 12am (from 08:00 to 12:00)
