Terms and conditions

Purchasing terms and conditions – Disclaimer

By purchasing a Liquid Eye product the customer agrees to accept the risk involved in using a still camera or any electronic device in a marine environment and they do so entirely at their own risk. Liquid Eye is in no way liable for any damages to the DSLR or electronic device through the use of this product. Under no circumstances and in no event will Liquid Eye be liable in any way whatsoever for personal injury or property damage or any other loss, damage, cost of repairs or incidental, punitive, consequential, or liquidated damages of any kind, whether based upon warranty, negligence or any other cause of action arising in connection with the design, manufacture, sale, transportation or use of the products sold by Liquid Eye.

Buyer hereby acknowledges and agrees that under no circumstances and in no event shall Liquid Eye’s liability exceed the sales price of the Liquid Eye product or defective Liquid Eye product.

Terms and Conditions – Warranty

Payment is to be paid in full prior to receiving product and no cash refunds or credits will be made.

Liquid Eye limited warranty warrants against material defects, workmanship and manufacturing defaults for only the Liquid Eye product for a period of 1 year from date of the housing’s completion. Liquid Eye’s liability shall not exceed the repair of the Liquid Eye water-housing.

All Liquid Eye water-housings are stringently leak tested and inspected for defects at the completion of manufacturing and again prior to release to the customer/buyer. Only water-housings that pass these quality checks are released to the customer/buyer.

Thus the customer/buyer accepts that any risk to the camera from taking the camera and water-housing into a marine environment will be entirely their own responsibility.

Liquid Eye warranty does not cover against the following:

  • General misuse of product.
  • Forcefully fitting parts or overworking the product.
  • Dropping the product or letting the product be subject to excessive force or sudden impact.
  • Taking product beyond the designated pressure depth (30 feet / 10 meters).
  • Any incidental or consequential damages whatsoever through extreme use.

In the event that a Liquid Eye water-housing/product faults within the allocated warranty time period, the water-housing/product will be fixed at Liquid Eye’s expense (except shipping costs). Under no circumstances shall the water-housing/product be replaced. The buyer is to contact Liquid Eye with the problem and appropriate arrangements will be made.

By default, Liquid Eye ships all parcels with the mention : “Prototype without commercial value, for evaluation purposes only” and the value on the parcel is 20€ or equivalent. By shipping with this method we allow our customers to avoid to pay customs duties. Of course it is not a guarantee of success but just a help we provide. Liquid Eye will not be liable in case of, even with this mention, you will have to pay import duties. The downside of this way to ship is the parcel insurance will only be according to the declared value of 20€ (or equivalent). On our side we will not be able to claim any refund in case of loss or damage.

Each country having their own policies, it does not include your country’s import tax or clearance costs. Please check carefully with your local custom before placing order.

if you prefer to get a shipping insurance and get your ordered items covered, you will have to mention it and we will add to your invoice at a minimal fee of about only 2% of the total cost on your quoted invoice (the maximal amount of declared value is 1500 USD according to our courrier policies). By choosing that option, as it will rise a red flag, there is big chances the customs will add an incoming tax based on the declared value of the parcel. Once again check carefully with your local authorities for more details. The customer will be responsible for duties assessed by the customs authority of the country.

It is strongly advised that the customer obtain insurance to cover the costs of repair or replacement of your photographic equipment in the event that the equipment sustains damage while being used in the Liquid Eye water-housing/product.